Vodacom complaint

I received a call on 27 February ***) from a Vodacom call Centre. I was offered a FREE rooter AND a laptop without any changes to my current contract. The call lasted almost 10 minutes as I could not believe what offer I was given. To good to be true. I accepted as I was told the call is reordered. All went smooth and I received package within a few days BUT did not open the goods. A day later I received a sms informing me about the NEW contract for 3 years extended and almost R200 more a month increase. I phoned Vodacom HO and they arranged for the goods to be picked up by RAM couriers without a problem. Buhle was very helpful I phoned Vodacom today (7th) and asked when are they coming to pick up the parcel. I was told to phone the couriers myself. I phoned RAM and was told the pick up was cancelled as they were and my complex the next day and when they phoned to get into the complex I did not answer the phone. (Load shedding). They then cancelled the pick up. I was told to phone Vodacom back and request for a new pick up. I then again phoned Vodacom HO. I was told they will have to do it manually and can take up to 2 to 3 weeks!!!. I am going away next week on holiday and asked for pick up to be done this week. No luck. I received a sms informing me of new contract. I was sitting at home for 4 days waiting for them and if I did not phone today nothing would have happened. I was **** by a call Centre and now I get no joy from Vodacom (Thayanda). She just said she has to do it manually and nothing more she can do, I spoke to her for 21minutes and now I must just wait