WP
Waheed P
1 reviews | Active since Nov 2016
23 Feb 2024, 11:24
Vodacom Complaint Contracts settled
I Settled my accounts with Vodacom a year back already send the the proof that the accounts was settled Vodacom referred me to their Lawyers stating i did not pay, I even send them the proof were they advise the matter was resolved But My Credit scoring shows that i still owe Vodacom and they put me as a bad payer after everything was settled, At this moment i cant apply for anything due to this matter over 1 year and still on going Vodacom is easy to take contract but to settle the contract they make your life a nightmare. I will not recommend them to anyone
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Feb 2024, 11:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2024, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Feb 2024, 09:34Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Kindly see below feedback provided:
Account number I***.
Kindly be advised that the account is not paid in full and is currently handed over to Burnard Raaf who can be contacted on ***.
You may also email our legal team directly on ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Kindly see below feedback provided:
Account number I***.
Kindly be advised that the account is not paid in full and is currently handed over to Burnard Raaf who can be contacted on ***.
You may also email our legal team directly on ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2024, 09:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Kindly see below feedback provided:
Account number I***.
Kindly be advised that the account is not paid in full and is currently handed over to Burnard Raaf who can be contacted on ***.
You may also email our legal team directly on ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Kindly see below feedback provided:
Account number I***.
Kindly be advised that the account is not paid in full and is currently handed over to Burnard Raaf who can be contacted on ***.
You may also email our legal team directly on ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
WP
Waheed P's updateReviewer Update
28 Feb 2024, 13:34This is still unexpectable, They are the 3rd collection lawyers this matter has been referred to and no one can get this matter resolved , as my account was settled and proof was submitted to close off the contracts and someone on Vodacom's side messed up., Vodacom is at fault is they needed to close the accounts, Even the previous Lawyers advised me, that they send a request to close the matter off.
WP
Waheed P's update28 Feb 2024, 13:34
Reviewer Update
This is still unexpectable, They are the 3rd collection lawyers this matter has been referred to and no one can get this matter resolved , as my account was settled and proof was submitted to close off the contracts and someone on Vodacom's side messed up., Vodacom is at fault is they needed to close the accounts, Even the previous Lawyers advised me, that they send a request to close the matter off.