Vodacom Complaint !

I took out a cell phone contract with Vodacom in January 2023 in which an upgrade was due in August 2025. Which I declined and said I do not need an upgrade.

Vodacom then goes and upgrade the contract without my consent leaving me to pay more money and telling me that it will now expire in the year 2028.

I have called five times telling them to cancel my contract. Been going back and forth with whoever within the Vodacom company. I am always sent from this agent to that agent. Getting this reference number to that reference number and nothing has been done.

Every month I get the same notification alerting me that my debit order will go off but it is a different amount of money every single month. I am tired as they make it impossible for me to cancel my contract.