VODACOM COMPLAINT - Broken Promises

Good day Vodacom,

I am highly disappointed in the service I have been receiving from you and the continuous promises to resolve my issues.

On the 16th of November 2020 at 09:38AM – I called your cancellations department to cancel my contract, due to me being offered a better deal with MTN. The agent I spoke to asked for the opportunity to beat the deal and offered me the below effective 01 December 2020:

For R299 per month I would get 130GB of data (60GB day / 60GB night / 10GB video)

In December I noticed that I was not receiving the above deal and called your cancellations department, who promised to rectify the issue . I was on the call for over 30min and I was promised that someone will call me, but nobody did. In January I received a bill for R937 and was still not receiving the promised data – so I called your cancellations department again.

Again I held on the call for over 30min and was promised that the agent would call me to resolve – but nobody did.

The above issues have frustrated me immensely and I cannot seem to get your company to resolve the promise made to me by your agent in November – I am a procurement officer for a major multinational company that uses Vodacom as a service provider too and I have already started the process of having Vodacom removed due to the above poor levels of service.

I would appreciate it if you can kindly cancel my contract with you guys, so that I never have to deal with you or your agents again – I am not willing to pay any cancellation fee to this, as I was not sent any contract or agreement to me paying R937 per month. I would also like to be credited the difference of the R937 that you unauthorized debited from my FNB account – unless you can provide proof that I agreed to these charged.

I do not want to go down the legal route with regards to this matter, so I will appreciate your urgent feedback and cooperation.

My account details are:

Contract cell number: ***

Thank you.

Kind regards,