Vodacom complaint again

Good day I'm still waiting for the call from someone at Vodacom to assist me on my complaint. As I said before I work 10hours a day and don't have time to go for an avidavis. So I need to know how else we can sort this problem that Vodacom put someone else details on my contract without my acknowledgement . I ****ed off and need my money back. How does it work, don't the staff check the details of their costumers to make sure stuff goes on the right profile.

Leonie