BM
Babalwa M

1 reviews | Active since Jan 2025

10 Jan 2025, 18:41

Vodacom Complaint

I am very upset with Vodacom as my contract with them was about to end they called and offered an upgrade and I declined the offer and asked to pay until the end of the contract which I did pay at the end of the contract on December 2024. I am now receiving an email from them stating that I will be paying in January 2025 while contract ended December 2024, I even wrote two emails to them telling them that I am canceling the contract after I'm done paying the amount that is due. Please help me because I can't keep paying Vodacom for something that im done paying for.

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2025, 11:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team