Vodacom complaint

hi so i have moved out of where i live into a new place, on the 23 June 2020 i logged a move request with Vodacom, only to hear that today NOTHING has been done, i have not yet been provided a quote. the person who is suppose to help is Kensani who is so useless that after a week of escalations, still no response, i mean wow awesome service, so today i call to find out what the progress is, to which i have been told that there is no progress, i ask the consultant if cancelling my subscription is perhaps better, she tells me yes i will rather cancel your contract? this is such **** service from Vodacom i am so sorry that i ever signed a fibre contract, perhaps it would be better to use Telkom but vodacoms staff ae useless