Vodacom complaint

Greetings.

I have been a loyal customer for several years with Vodacom It is with deep dissatisfaction that I am writing this review. On the 17/11/2023 I received a call from a Vodacom consultant informing me that I was due for an upgrade on my contract. They offered me two devices namely; Techno Spark 10 and it will be delivered via courier.

After I only received one of the device; I logged a complaint with Vodacom that I only received 1 device. They promised me that they would escalate the matter to the relevant departments.

Several calls were made after that complaint which was also escalated. Up to date, the matter has not been resolved. Now I am getting calls from them offering me the next upgrade, whereas I can't accept it, because the previous matter has not been resolved.

I am deeply disappointed in Vodacom as I'm regularly honoring my account. The only thing that I request at this moment is to forward me my outstanding device prior to considering further upgrading and continuous support.