Vodacom Complaint

I cancelled my Vodacom account in May 2025 at the Hyde Park Corner branch, requested an early cancellation, paid the quoted amount in-store, and submitted the signed cancellation form with proof of payment. Vodacom confirmed both in-store and via call centre that my account was fully cancelled.

Now, in August 2025, I received a final demand letter claiming my account is outstanding. I have since called multiple times, spoken to three consultants, cancellations, and legal – each department keeps passing me around with no resolution. One agent even hung up on me.

This is unacceptable. My account was paid and confirmed cancelled months ago. Vodacom’s service has been unhelpful, frustrating, and misleading. I will never use Vodacom again and cannot recommend them to anyone.