1 reviews | Active since Sept 2022
Vodacom Complaint
Good afternoon
I need your assistance to get Vodacom cancel the below
I can’t get any assistance regarding this
I received phone call on the afternoon of 15th September around 17:00
The person asked me if I am interested in a data package and I told that person I am thinking of cancelling my account and are not interested
The evening around 20:00 I received sms that there is a new package on my name which I did not give permission for
On Friday 16th September from around 10 – 12:30 I am trying at Vodacom to get answers who did this and want confirmation to get this number *** (Ref Nr ***) cancelled from my name
I start again 20th September from 9 till 10 – still no answers
The last info received is that someone at Bytes which is apparently the 3rd Party provider of Vodacom did this in my name
I WANT MY ACCOUNT CANCELLED IMMEDIATELY AND NO ACCOUNTS MUST BE UNDER MY ID *** 082 ANGELINA BARKHUIZEN I WANT PROOF TO BE SND BY COB TODAY THERE IS NO ACCOUNTS LISTED UNDER MY ID
I DID NOT GIVE PERMISSION TO ANYONE (VODACOM OR 3RD PARTY) TO OPEN ANY ACCOUNTS
Thank you Regards
Angelina Barkhuizen ***
Regarding the above it was not true
i received sms : congratulating me that the number was now converting to prepaid
Please explain to me how can Vodacom do things against my name without my permission
I did NOT ask for converting to prepaid - I ASK TO TEMINATE / CANCEL / DELETE EVERYTHING FROM MY ID NUMBER AND NAME
please can you delete this number immediately from me name and send me now final confirmation that this was done and not do anything else in my name
I will definitely not recommend Vodacom to anyone
thank you
regards
Regarding the above it was not true
i received sms : congratulating me that the number was now converting to prepaid
Please explain to me how can Vodacom do things against my name without my permission
I did NOT ask for converting to prepaid - I ASK TO TEMINATE / CANCEL / DELETE EVERYTHING FROM MY ID NUMBER AND NAME
please can you delete this number immediately from me name and send me now final confirmation that this was done and not do anything else in my name
I will definitely not recommend Vodacom to anyone
thank you
regards
I again wants to complaint against vodacom. After a year since the above where someone at vodacom put account against my name and I struggle months to get this resolved and I get confirmation that it been resolved.
Now I am informed I am being handed over to legal and collections and debt councilling by vodacom of all people for outstanding amounts. After I cancel and close all my accounts last year and pay a penalty amount to get everything from vodacom. I do not know what to do please advise
I again wants to complaint against vodacom. After a year since the above where someone at vodacom put account against my name and I struggle months to get this resolved and I get confirmation that it been resolved.
Now I am informed I am being handed over to legal and collections and debt councilling by vodacom of all people for outstanding amounts. After I cancel and close all my accounts last year and pay a penalty amount to get everything from vodacom. I do not know what to do please advise