VODACOM COMPLAINT
<p>To whom it may concern</p> <p> </p> <p>I recently purchased a “NEW” Iphone 6 from Vodacom Trade Route Mall. This NEW Iphone lasted me 1 month before the software crashed. I handed in the phone to Vodacom for repairs, 2 months later they advised me that they are unable to assist and my phone needs to be sent to Apple. Does it really take 2 months to realise you cannot assist? **** NO!!</p> <p>I have ensured that payment was made these past 2 months despite not having the phone. I find that this is absolutely ridiculous. I even spoke to the manager and she advised me that they cannot assist me with a new phone. WHAT NONSENSE!!!!!</p> <p>I have been waiting without being upset. I understood the issue but this is now out of hand. I should not be understanding as I am paying for this BRAND NEW product.</p> <p>IT IS NOT WORKING. I WANT A NEW PHONE!!!!</p> <p>YOU SUPP**** ME WITH A PRODUCT THAT HAS A FACTORY FAULT, NOT MY PROBLEM!!! IT IS NOT BRAIN SURGERY, YOUR PRODUCT IS FAULTY AND NEEDS TO BE REPLACED NOT FIXED!! SIMPLE!!!</p> <p>Please call me urgently on ********** 883</p> <p> </p> <p>UNHAPPY CLIENT</p> <p>Nicole Willie</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I am awaiting your call .
I am awaiting your call .
Good day
Kindly note that I am still awaiting your call .
Alternative number ********** 536 .
Please treat as urgently .
Thank you .
Good day
Kindly note that I am still awaiting your call .
Alternative number ********** 536 .
Please treat as urgently .
Thank you .
Good day
Coming back to this problem . I stilll have not recieved a call with regards to this .
The phone was sent back to repairs last week , repairs claims that its a liquid damage which requires an access fee of up to R5000
This is where we have a problem , how the **** is the phone liquid damaged if I only had the phone for a few weeks .
Why was this problem not picked up the minute it was sent to repairs the first time ? This is what I dont understand . Are you people trying to cover up for selling me a phone that was faulty ?!
If Vodacom does not that take responsibility for this then I am convinced that I made the wrong choice by taking up a contract with you guys .
Its either we cancel this contract and Ill get a new one or YOU GUYS CAN KEEP YOUR ****TY PHONE and Ill go to a cellphone network that is more proffessional and knows how to treat their customers .
This is terrible .
Good day
Coming back to this problem . I stilll have not recieved a call with regards to this .
The phone was sent back to repairs last week , repairs claims that its a liquid damage which requires an access fee of up to R5000
This is where we have a problem , how the **** is the phone liquid damaged if I only had the phone for a few weeks .
Why was this problem not picked up the minute it was sent to repairs the first time ? This is what I dont understand . Are you people trying to cover up for selling me a phone that was faulty ?!
If Vodacom does not that take responsibility for this then I am convinced that I made the wrong choice by taking up a contract with you guys .
Its either we cancel this contract and Ill get a new one or YOU GUYS CAN KEEP YOUR ****TY PHONE and Ill go to a cellphone network that is more proffessional and knows how to treat their customers .
This is terrible .
So still no feedback .
Still no assistance .
Still no cellphone .
This means no payment will be made .
If we are going to need this to be a legal issue then we will handle it in that way .
Thank you
So still no feedback .
Still no assistance .
Still no cellphone .
This means no payment will be made .
If we are going to need this to be a legal issue then we will handle it in that way .
Thank you