SA
Susanne A
1 reviews | Active since Jun 2019
22 Jun 2019, 14:36
Vodacom complaint
Sent a phone back on the 5 March and Vodacom still say they have not received the paperwork from their courier company, even though we have sent them the courier code, photos..... They, of course, are charging us for the handset at the increased amount which they won't acknowledge after many many many comms. We are livid!!!!
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Replies (2)
Vodacom's replyOfficial
22 Jun 2019, 17:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jun 2019, 17:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jun 2019, 15:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you but no answer. If you need any further assistance please contact our Business department on *** (free call from a Vodacom sim card).
Regards,
Vodacom Consumer Website Team
We tried calling you but no answer. If you need any further assistance please contact our Business department on *** (free call from a Vodacom sim card).
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2019, 15:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you but no answer. If you need any further assistance please contact our Business department on *** (free call from a Vodacom sim card).
Regards,
Vodacom Consumer Website Team
We tried calling you but no answer. If you need any further assistance please contact our Business department on *** (free call from a Vodacom sim card).
Regards,
Vodacom Consumer Website Team
Best regards,