kT
khanyisa T

1 reviews | Active since Sept 2018

27 May 2019, 14:31

vodacom complaint

good day

I bought Huawei P30 lite at vodacom on 15/05/2019. when i google the specs it says dual sim , and when purchased it at vodacom the manual also indicate dual sim.

I called them and informed about the problem and I was informed that all vodacom phones does not have dual sim though the specs says dual sim.

I spoke to the branch manager at Promenade called Lesley he indicated that I cannot return the phone back.

all i want now is to return the phone and get my money or they need to activate dual sim for me .

You can contact me on ********** 888.

0
Replies (3)
Vodacom
Vodacom's reply27 May 2019, 16:07
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 May 2019, 12:05
Official
 Dear Khanyisa 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,

kT
khanyisa T's update28 May 2019, 12:42
Reviewer Update
Good day

Vodacom official member called and informed  me that they still cannot assist me by any of my request above such as returning the phone or activating my second sim.

on our telephone communication, vodacom official cannot recommend anything and my problem is  not yet resolved.



regard Khanya