VODACOM - COMPLAINT

Good morning

Here is my details at Vodacom:

Name: Martie Susan Human Cellphone: ********** contact number ********** wifi and data package

I have upgraded my data contract ********** end of November 2019, with a one (1) day special from Vodacom for 30gb data for @ R299-00 per month, insurance at R20-00 = total cost per month R319-00

This was deducted from my bank account via debit order. In April 2019 their was an increase on a fixed contract , when I enquiry about this from Vodacom was informed that it was for my insurance that was not deducted?

On Tuesday 14 May 2019 I phoned Vodacom again and spoke to Shelly from the call centre and was informed that a sms was send out to inform me of the price increase (which I never received). I could not speak to her manager named Joy because she was in a meeting? And that nothing can be done???? Excuse me this is a fixed contract that Vodacom can not just go and adjust when they want to !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

PLEASE NOTE: I have a fixed contract with Vodacom and you are not allowed to just go and change my contract WITHOUT MY PRIOR AUTHORISATION !!!!!!!!!!!!!!!!!!

Also see the article below, price cuts !!!!!!!!! This is the biggest joke of all times. I am a Vodacom client for more than 10 years and this is UTTERLY DISSAPOINTED BAD SERVICES from Vodacom, the service is decreasing every month, data is just “LOST” and prices keeps goint up and up.

I am cancelling my debit order and will be paying via eft my Vodacom bill until this matter is resolved to my satisfaction. Please note that I am sending this email to HELLO PETER as well and will be placing this on Facebook as well

Vodacom’s R2 billion in price cuts to consumers Staff Writer 23 hours ago Vodacom CEO Shameel Joosub said the company has cut the price of data by 37% over the past year, and this trend will continue in future. The company’s financial results for the year ended 31 March 2019 showed that customer revenue in South Africa increased by 1.3% to R47.4 billion. This subdued growth, Joosub said, was a result of tough economic conditions and because of the company’s price cuts over the period. “We have given back more than R2 billion in price cuts to South African consumers,” Joosub told Moneyweb. He said these price cuts were a proactive move against competitors and also served to reduce some of the price gaps to remain competitive. The implementation of ICASA’s new regulations – which prevent automatic out-of-bundle charges and force mobile operators to roll over unused data – also had an effect. The good news is that mobile data price reductions are set to continue, with another R2 billion in price cuts planned for this year. Making it easier to reduce prices Joosub urged the government and other regulatory entities to make it easier for mobile operators to reduce data prices. He said the most significant obstacle to reducing input costs and, by extension, data prices is the fact that no new spectrum has been allocated in South Africa in the last 15 years. “Lengthy delays in completing the digital migration and allocating 4G spectrum has curbed the pace at which data prices could have fallen,” Joosub said. The lack of spectrum means that operators have to roll out more sites to increase coverage, which in turn costs a lot of money. If Vodacom had access to more spectrum, Joosub said they would have been able to increase their 4G coverage from the current 90% to nearly 100%. The biggest beneficiaries would be people in rural areas, who would get access to faster and cheaper data.

Martie Human ********** ********** / **********