Vodacom - Complaint

Good day Vodacom

Mr DGJ Franken is very up happy with the service we have been receiving from Vodacom after been a loyal customer for many years due to upgrade done on line and had to be returned due to it been faulty.

On the day of the upgrade we did 4 upgrades with 4 different contracts. As listed below is all the conversation done with the Vodacom admin team and on line depot but to date we still have not luck.

Contact details : Cell: **********

Details listed below:

Cell no: ********** 864 Upgrade package: U-Chioce flexi – R165 Cellphone: Nokia 8 sirocco

23-Nov upgrade done 03-Dec phoned vodacom phone faulty arrange collection 27-Dec RAM collected RAM Ref No: COL ********** 6 02-Jan sent mail to admin dept 03-Jan received mail from Kendell - deals were depleted ticket no: 39192 14-Jan asked upgrade to be reversed 21-Jan request was sent for reversal and was asked to contact the on line department kendall advised will take 24 hours 21-Jan spoke to on line depot : Liza not reversed 22-Jan Kendall advised to contact on dept: for feedback ref: 1- ********** ********** 28-Jan Kendall advised we will be notified by sms regarding the reversal 28-Jan Kendall sent another request for cancellation 31-Jan was advised by Kendall the upgrade was reversed 31-Jan confirm with Kendall upgrade was not reversed still showing : 16 Jan 2021 04-Feb Kendall sent another request for cancellation 07-Feb Kendall confirm upgrade reversed 08-Feb advised by Kendall to phone on-line again On-line department once again could not help us Please confirm the way forward.

Thank you Regards