Vodacom Complaint

Vodacom complaint I was sold a 3g upgrade contract by Vodacom telephonically. When the package arrived via RAM Couriers I was not happy with the exact same Modem as I have previously from Vodacom so I sent the package back and requested cancellation 23 October 2018, however a debit order still went through. The cancellation department acknowledged and said a refund transfer would be done within max 14 days. The operator Meehle Keto called me after 14 days (8 Nov)to confirm if the refund was done. It was not; and he apologised and said it would be done immediately. It is now 1 month and 6 days after cancellation and still no refund. This morning a second debit order has run. Please Vodacom can you call me on ********** 645 and sort this out. Thanking you so much. Hopefully you will refund immediately. No apology required. ********** 645 S***234529 COL ********** 3 Service Request BAL01Y

Telephonic Contracts are a no no, I never learn.