Vodacom - Complaint

Vodacom, the rating should be 0. Since the end of March I had call issues, in such a way that no calls could be made. It eventually lead to a sim swop (costs) after it was established that the problem was not the device. Another incident happened Tuesday with the same problem and then it went back to normal. Friday making a call... suddenly no airtime. With various calls to the customer care center, suddenly all these services "were activated" which I had to pay for, it was de-activated by the consultant who still hasn't called me back. After de-activations , another visit to a vodacom store, loading airtime , waiting for statements(requested saturday, still not received, poor communication), calling again to de-activate more services, waiting for feedback on logged issues, I still have the problem where airtime is missing. between calling in and receiving balances, receiving sms balances and the online details of balances - there are also discrepancies. The more I have to wait for the logged issues, the less and eventually probably no call time left while I have to wait for something to happen. After all these years, and this is how you treat customers. Should you decide to contact me, please make sure that you have listened to the calls, that I have received all of my original actual statements and itemised billings requested(the few I managed to retreived suddenly have some missing itemised billing information) and that you have a solution or a reference to a new service provider.