Vodacom Complaint

<p>Please see below whole history of emails sent </p> <p>Dear Charmagne Webster</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>I have called *** and you weren't available.</p> <p> </p> <p>Please be advised that I have escalated your complaint to our Repairs Department, for further assistance.</p> <p> </p> <p>You will receive feedback within 24 working hours.</p> <p> </p> <p>Regards</p> <p> </p> <p>Nathaneil Abrahams</p> <p>Regards,<br />Nathaneil Abrahams</p> <p>Customer Care<br />eService Team</p> <p><br />On 30/05/2016 09:51 AM, Charmagne Webster Wolmarans, wrote:</p> <p>Good day</p> <p>I was just at Tubatse Crossing Vodacom to query my phone, the system is still showing the phone is at the Engineer. After many emails and phone calls I have still not received a new phone. </p> <p>I am going to report this to Hello Peter now. If don't get any feedback from them. Then I am going to Carte Blanche. As for another week has gone by. I needed my phone last week Friday 27 May 2016. But nothing. </p> <p>Now I have had enough</p> <p>------Original Message------<br />To: ***<br />Subject: Fw: EC-04ZJ-4J674B Complaint<br />Sent: May 28, 2016 13:37</p> <p>Hi Tshepo</p> <p>Hope all is well?</p> <p>Below is all the emails. </p> <p>Have a great weekend</p> <p>Kind regards <br />Charmagne</p> <p>------Original Message------<br />To: ***<br />Cc: ***<br />Cc: ***<br />Cc: NienQ 95<br />Subject: Fw: EC-04ZJ-4J674B Complaint<br />Sent: May 26, 2016 19:32</p> <p>Hi Divan. </p> <p>Hope all is well? </p> <p>I am very dissapointed, I really don't know what to do or say anymore. I went to the Vodacom shop at Tubatse Mall this morning. They sent the phone out with other repairs to Nelspruit Vodacom repairs in the week. But Nelspruit sent the parcel back to Vodacom Tubatse Crossing unopened. Tubatse Vodacom sent it back out today to Nelspruit. </p> <p>I needed the phone by Friday. Tomorrow is Friday. It really looks like am really going to wait another 3 months for my phone. I am disgusted with Nelspruit Repairs. </p> <p>They are waisting my time I am really fed up. Its going on 4 months now that I am paying for a phone that I don't have. I think I am going to switch over to Mtn as for my husband is with them and there service is much much better. </p> <p>I have phoned Carte Blanche aswell and I am going to report this matter to Hello Peter If I don't receive a NEW Phone before end of bussiness day 27 May 2016. </p> <p>Enough is enough.</p> <p>Regards<br />Charmagne </p> <p>------Original Message------<br />To: ***<br />Cc: NienQ 95<br />Subject: Fw: EC-04ZJ-4J674B Complaint<br />Sent: May 24, 2016 14:43</p> <p>Hi Divan</p> <p>Please I really need a new device before Friday. Please can you handle this matter as very urgent?</p> <p>Regards<br />Mrs CA Wolmarans</p> <p>------Original Message------<br />To: ***<br />Subject: Re: EC-04ZJ-4J674B Complaint<br />Sent: May 24, 2016 14:33</p> <p>Good day Divan</p> <p>Thank you for your repsonse, <br />Here is my Job Card:***8</p> <p><br />Kind regards<br />Mrs CA Wolmarans</p> <p>------Original Message------<br />From: ***<br />To: NienQ 95<br />To: ***<br />Cc: ***<br />Cc: ***<br />Subject: RE: EC-04ZJ-4J674B Complaint<br />Sent: May 24, 2016 14:08</p> <p>Good day Mr Wolmarans,</p> <p>I trust you are well.<br />I am sorry to hear about the service you have received.<br />I would like to apologise for the inconvenience that this has cause you.</p> <p>Will you please provide the job number of the device that is currently booked in so that I may investigate this matter?</p> <p>Kind regards</p> <p>Divan</p> <p> </p> <p>-----Original Message-----<br />From: NienQ 95<br />Sent: Mon May 23 21:28:09 GMT+0***<br />To: *** ***<br />Cc: *** ***<br />Subject: Complaint</p> <p>I am not one who usually complains about things like these but I am tired<br />of the bad service I am receiving from Vodacom the last few months. I had a<br />Samsung S6 which I got when I upgraded in October 2015 (18-08-2015). I had<br />no problems with my S6 until it started making funny noises in March 2016<br />and wont stop. I gave my phone in by Vodacom in Tubatse Crossing Mall. I<br />gave it in 3 times and received it back and it still made that noise as<br />soon as I started using the phone. When I gave it in and received it back<br />the 4th time it came back with physical damage on the back cover. It was<br />sent back again and I said that I do not want this phone back several times<br />because it is not working properly. On Thursday 19-05-2016 I went back to<br />Vodacom to follow up on the progress and they told me that they are going<br />to replace my phone. I received the "new" phone today 23-05-2016 and I am<br />NOT SATISFIED!! They replaced it and gave me the Samsung S7. I started to<br />load all my apps and contacts on the phone but the phone keeps on switching<br />itself on and off and freezes. I noticed on the box a purple sticker saying<br />"REPLACEMENT" and written with pen "Not switching on" and a number<br />"***0" I can also clearly see that the earphones that came with are<br />USED and it does not have the Fast Charger Adapter as it should have. I AM<br />FED UP WITH VODACOM!!! Never have I been so unsatisfied with any service<br />received. Your lack in interest in your customers is very poor!! I have<br />been a Vodacom client for more than 20years now and I am very unhappy with<br />your client service. I would like your feedback as soon as possible and I<br />will be going to the news papers with your poor client service. Please also<br />see the photos of the "new phone"</p> <p>Please advise if i should forward the jobcards to you.</p> <p>Thank you<br />Mrs CA Wolmarans<br />***</p> <p> </p>