Vodacom complaint

To whome it might concern

This is my second complaint lodge against vodacom and this is really becoming an issue and it is irretating me... In August 2021 I upgraded from a Huawei p30 lite to a Samsung A32.. I enjoyed my Huawei p30 lite and it feels now that I down graded from Huawei p 30 lite.. I had the Samsung A32 just over 2 weeks when it started to give me problems.. I took it in after the 2 weeks because the screen didn't work and 2 days later they phoned me to tell me it is fixed. I picked it up and still it wasn't working their reason was it was the screen guard.. They took of the screen guard without informing me that they are going to do that and still it wasn't working, they also wanted me to pay for a new screen gaurd after taken off my old one. After that I went to Voda World in Midrand.. They told me it was a software problem and not the screen guard. After plus minus 4 days they told me to pick up my phone it is ready for collection. When I collected it the phone was still not fix it still did the same. I then gave it in again at Vodacom at Centurion Mall where I upgraded. It's been almost over 3 weeks now and no feedback. I received a call from someone from head office that apologized for the inconvenience and that it would be rectified, because he saw the first complaint on hello peter. This was more than a week ago.. Still nothing has been done.. I'm getting irrated with the way Vodacom is treating their customers.. Imagine I went and reverse every payment for the 2 months I've been paying for a phone that I don't have... This is a serious matter and I would like it to be rectified as soon as possible.. I would also like a new phone to replace the one I upgraded to because I'm tired of struggling to get it fixed and also I'm tired for paying a phone I don't have.

Truely disappointed Vodacom, very poor customer service.(Telling me 2 times my phone is fixed and it's not. The third time I got no response and this is almost 3 weeks now , your giving empty promises to your customers.)

Dyllon