Vodacom complaint

Hi. I took out a contract last year August. It's for Data only. Recently they have been taking extra money for GameMine. It's R134.85 per month...times that over 12 months. I have no idea what that is. I called them about a month ago and the lady said someone would call me within 7 days. Well we all know that 7 days are never 7 days. I have been trying to contact them now for the last week as they took the funds off again. Call centers are pathetic....website is pathetic....Tobi is even worse.....I am having no luck with Vodacom. I am really disappointed in the way business is being conducted in these trying times...I understand the lockdown and everything has come to a grinding halt, for some companies, but Vodacom being one of the front runners they should really step up to the plate....I am so tired of been given the runaround from one staff member to the next as their stories differ....if you have a job at least know what you're doing and talking about....come now Vodacom......get with it!!!!