Vodacom Complaint

I logged a complaint early last week regarding the cancellation of my cellphone and internet contract with Vodacom which was not completed on their side in August. I have not yet received a phonecall from them to resolve this issue despite requesting one and I will pursue the return of money that was incorrectly debited from my account. I urgently await a phonecall after 3:30pm today to finally bring this issue to a close.