Vodacom complainr

No replay on previous complaint

manda G: 05 Feb 2020, 12:44

6 Jan 2020 Called to cancel contract on **********, spoke to Chantell. Ref 1-**********2862. Chantell indicated if we cancel now it will cost R210, nevertheless if we change contract to the R30 option we can CANCEL AT ANY TIME....then we avoid paying the R210, only pay R30 and then contract can be cancelled end Jan 2020

e-mail was received and it indicated 24 month contract -NOT WHAT WE WANTED....

Called back again Ref no 1-**********2865, indicated that it can be cancelled end of Jan 2020, no need to worry about the wording as the contract can be cancelled at any time, so same story then we avoid paying the R210, only pay R30 and then contract can be cancelled end Jan 2020 My daughter told me Vodacom sales people it lying as this a full 24 month contract so i called again on 20 Jan 2020. Vodacom sales told me we can cancel the new R30 option end of Jan 2020.

Called 30 Jan due to R83 airtime that was taken from my cell and they was suppose reverse the airtime. The R210 was taken from my account and Chantell told me it will only be R30 so she ****.......

31 Jan Bornwise. 17:10. explained that the contract is ending nevertheless they will reverse the R83 ref no 1-**********6801. nevertheless Bornwise said they cannot cancel the R30 as Chantell told us we can cancel end Jan 2020, we indicated Chantell told us we can cancel the R30 contract end of Jan 2020, no we realize that Chantell was not telling us the truth. 1 Feb Called again as i did not want the new contract and wanted to cancel, not interested in new or old contract, wanted to speak to one of their managers but they quickly ended the call....

4 Feb Morwa explained one contract ended new one started, i indicated that i want to cancel not continue wanted to speak to one of their managers but they quickly ended the call, same as on the 1 Feb 2020 4 Feb. 13:40. Johan Spies, explain my situation he indicated that the sales people want to make a sale and don't want to cancel contracts, He indicated that a reverse must be done as the sales personnel did not do as i requested i need "reverse" ref no1-**********4882.

Please make sure that my old contract ended, and the new contract is cancelled....

Regards GL Van Zyl you can contact me on ********** - For calls only

The contract in question is on **********