Vodacom Complain

Im soo disapointed by how vodacom employees treated me after being such a loyal customer for so many years. On the 9th February I called in to cancel my contract which was ending in February 2024 from the past 24 months, which I got 50Gb day and 30 Gb night. I never finished this data on a month to month and it accumulated every month.The consultant advised I can take 10Gb which was lesser because I complained of affordability. I agreed to that but when doing my calculations I still couldn't afford. So on the 28th February 2024 I called again to cancel this new contract whereby I spoke to Jeffrey who was not willing to help because he gave me runarounds and kept me on the line for so long while he did nothing. He told me it is impossible for me to do the premature cancelation because is a 24 month contract. When I contasted that he kept on putting me on hold and lastly he told me to call in again tomorrow since is impossible to do the cancelation. Today to my surprise the data I had is vanished and when I called to inquire about it I'm told I forfeited it because of the new contract of which i wasn't told. Mind you I paid for this data in full but now vodacom takes it away without a valid reason. Why was it accumulating every month. I believe that's my data because I paid for it in full. If I owe 1 cents vodacom will hand me over. Now I pay and vodacom robs me. And why am I told I need to pay penalties for this new contract that I'm canceling while the haven't allocated the data to me. Im not sure who is the ***** between vodacom and it's employees. I want my data.