ER
Elsabe R

1 reviews | Active since Oct 2019

28 Jul 2020, 10:32

VODACOM COMPLAIN

want lay a complaint against VODACOM, I have received a wifi router on 1 April 2020, CANCELLED via phone *** on 3 APril arranged to collect from my house. Up to today 28 July NO COLLECTION was made...i have been phoning every 2nd day to sort out, NOTHING just keep on saying they have forwarded to the TEAM LEADER , 4 MONTHS ALREADY AND NO COLLECTION.... I have spoken. to 30 different consultants each day and NOTHING WAS SORTED OUT. I have just been calling *** AGAIN this morning SAME ANSWER THEY WLL GET BACK TO ME. I WANT THIS SORTED OUT!!! I HAVE 5 CONTRACT WITH VIODACCOM.....I will BE CHANGING BANKING DETAILS AND BANKS. SO VODACOM WILL NOT BE PAID ANYMORE. THEY CAN NOW TAKE ME ON AND THEY WILL BE PAYING ALL MY LAYWER FEES IF SO..... I HOPE THAT PEOPLE WILL SEE THIS AND DO NOT SUPPORT VODACOM ANYMORE!!!!!!!! THIS IS ALMOST 5 MONTHS AND I AM STILL PAYING FOR SOMETHING I HAVE CANCELLED! WELL VODACOM YOU WILL NOT BE GETTING ANY PAYMENTS AS OF 1 AUGUST 2020

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Replies (2)
Vodacom
Vodacom's reply28 Jul 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
ER
Elsabe R's update07 Aug 2020, 16:20
Reviewer Update
How ca you say you could notcontact me...NOBODY PHONED ME AT ALL.. MY PHONE IS WITH ME ALL THE TIME...????