vS
vivian S
1 reviews | Active since Dec 2025
11 Dec 2025, 12:19
vodacom complain
Vodacom upgraded my contract to R400 airtime without my consent after a false sale. For three months I have been calling Vodacom to fix the issue, but nothing has been resolved. I was promised the upgrade would be reversed, yet I am still being billed for something I never agreed to. I also reported my lost SIM and requested an eSIM, but even that was not properly handled. Vodacom has not responded to my email complaint and their consultants keep giving empty promises. I want the unauthorized upgrade reversed and my account corrected immediately.
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Vodacom's replyOfficial
11 Dec 2025, 12:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2025, 12:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
vS
vivian S's updateReviewer Update
11 Dec 2025, 14:34Thank you for your response.
I appreciate the acknowledgment of my complaint and I look forward to being contacted by a consultant. Please note that this matter has been ongoing for three months without any resolution, so I kindly request that it be treated as urgent.
I am available to provide any information or reference numbers needed to resolve the unauthorized contract upgrade and incorrect billing.
I await the consultant’s call.
Regards,
vivian
I appreciate the acknowledgment of my complaint and I look forward to being contacted by a consultant. Please note that this matter has been ongoing for three months without any resolution, so I kindly request that it be treated as urgent.
I am available to provide any information or reference numbers needed to resolve the unauthorized contract upgrade and incorrect billing.
I await the consultant’s call.
Regards,
vivian
vS
vivian S's update11 Dec 2025, 14:34
Reviewer Update
Thank you for your response.
I appreciate the acknowledgment of my complaint and I look forward to being contacted by a consultant. Please note that this matter has been ongoing for three months without any resolution, so I kindly request that it be treated as urgent.
I am available to provide any information or reference numbers needed to resolve the unauthorized contract upgrade and incorrect billing.
I await the consultant’s call.
Regards,
vivian
I appreciate the acknowledgment of my complaint and I look forward to being contacted by a consultant. Please note that this matter has been ongoing for three months without any resolution, so I kindly request that it be treated as urgent.
I am available to provide any information or reference numbers needed to resolve the unauthorized contract upgrade and incorrect billing.
I await the consultant’s call.
Regards,
vivian