CS
Charlotte S
1 reviews | Active since Jan 2019
09 Jan 2019, 08:45
VODACOM COMPETENCE
Dear Vodacom I'm doing this review as last resort. Its been over a month since I have been unable to use my Data apps on my phone. As this is my only source of connectivity for my business it is extremely frustrating. I have made numerous calls to your customer care department and visited 2 different branches on 4 different occasions. None of which were able to solve the problem, I have done a sim swop, numerous network disconnections and re connections etc etc etc. PLEASE CAN SOMEBODY WITH THE KNOWLEDGE ASSIST!
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Replies (2)
Vodacom's replyOfficial
09 Jan 2019, 09:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2019, 09:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jan 2019, 10:14Dear Charlotte,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently in hand with our fixing department. Your SR reference number is ***. You will be notified as soon as the matter has been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently in hand with our fixing department. Your SR reference number is ***. You will be notified as soon as the matter has been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply10 Jan 2019, 10:14
Official
Dear Charlotte,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently in hand with our fixing department. Your SR reference number is ***. You will be notified as soon as the matter has been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently in hand with our fixing department. Your SR reference number is ***. You will be notified as soon as the matter has been resolved. Regards Consumer Website Team(SA)
Best regards,