VODACOM COMPANY DOES PRIORITISE ON THEIR CLIENT

Got a two phone deal contract in 2023 with Vodacom worth R800 every month .Not a single month did I pay the exact amount ,asked and complained about it until I made peace with paying more.The contract is supposed to end in August 2026 ,whenever I called to cancel the cintracg in July they’d tell me my account is in arrears and I told them countless times that I made two payments in July,the 2nd and the 31st of July but I don’t have the receipt. I eventually paid R2000 that’s for two months because they said my account is in arrears and after showing me the transactions of that day (2nd July) my account number still didn’t show . They then said if they can’t see the account number on the day I told I pad then there’s nothing they can do because I lost my receipt.In my mind I’m thinking they can go as far as checking their footage and zoom in their screen on the specific date and time when I paid to see that what I’m telling them is the truth but unfortunately for me “if your account number doesn’t show then there’s nothing we can do since you don’t have the receipt “ but I believe if it was an employee they’d go as far as checking the footage. I called three times on different days cancel the contract and at first they told me my account is in arrears. I explained that the account is paid off ,was put through to billing department then told it hasn’t reflected to them I should call the following day because it takes 48 hours to reflect on their side .The lady even asked if it’s fine when she calls and I agreed,no call came through until I called and the same same thing happened.They told me my account is in arrears ,was put through to the billing department after I explained the same thing that I paid.The lady I spoke to said I should call after two hours to cancel the contract . I got too busy at work that I couldn’t call when I was done because it was late.This morning again I call and was assisted by Itumeleng,he tells me account is in arrears .After explaining the same thing he says k should hold on while he checks with the billing department.He comes back with Omphemetse on the line telling me she can see I called but I have to wait for two hours again before I can call to cancel my contact.Mind you they are dragging and by time they help me they’ll be telling me I didn’t give notice on time and charge me more money again