Hellopeter
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NL
Nthabeleng L

1 reviews | Active since Feb 2015

20 Aug 2018, 14:06

VODACOM COMPALIN, INCORRECT BILLING

Hi Complain against Vodacom On the 27 July 2018 Vodacom took more money from my monthly debit order, when I called them they are saying its upgrade and I didn’t agree with them the time they called me, so now they reversed upgrade but they do not want to refund me and I told them its money for transport . Please immediately refund my money, as i have not agreed for Upgrade.

Regards Nthabeleng Lethoba

0
Replies (3)
Vodacom
Vodacom's reply20 Aug 2018, 15:38
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Aug 2018, 09:16
Official

Dear Nthabeleng,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.

Please refer to *** the upgrade reversal was processed 2018-08-16 09:20:45

We have requested final feedback from our retentions department.

Warm regards,

Shad

Best regards,

Vodacom
Vodacom's reply03 Sept 2018, 12:45
Official

Dear Nthabeleng,

As per our recent conversation,

Kindly be advised your query is solved.

Warm regards,

Shad

Best regards,