1 reviews | Active since Nov 2021
Vodacom - Communication Co that Can't Communicate
We app**** for an I-phone 12 mini on the 30 September 2021, which was approved. By the 4th October we had received confirmation of application and request for banking details, to which I also received notification from my bank that the debit order request had been received by them. Thereafter I received calls from Vodacom that 1. The colour range chosen was not available - this went back and forth, each time having to choose a different colour. 2. After the back and forth being told they did not have the 64gig in stock, so I had to choose a 128gig. 3. Being told that they couldn't fulfill my order as they no longer stocked the I-phone 12mini (this after I was told that they would send the I-phone 12 mini 128gig within 3 -5 days, as it was definitely in stock) I had a 2nd agent call me as the one confirming this order obviously did not want to tell me this 4. On the 11th October 2021, after being advised that they will no longer stock the I-phone 12's as they were advised to sell I-phone 13's, I chose an I-phone 13 mini blue. I asked them to keep me updated, as this is a phone required for my work purposes. I was told that there stock should be here by month end, and have not had a message or email from them. Or a call between the times that I had given them (12:30 - 13:30) or after 4pm. I am still waiting the outcome over a month and a half later, today is the 17th November 2021
There response to my query
PS. I am not your "Valued Client" yet
"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably there is currently no stock of the device however the ETA is for 19th November 2021.
Please call ***4 should you require any further assistance.
Regards Consumer Website Team "
There response to my query
PS. I am not your "Valued Client" yet
"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably there is currently no stock of the device however the ETA is for 19th November 2021.
Please call ***4 should you require any further assistance.
Regards Consumer Website Team "
Beside a standard response you gave, I actually asked a question yesterday that I would like a response on.
Beside a standard response you gave, I actually asked a question yesterday that I would like a response on.
Extract below of my online chat this morning
I am wanting to know when i can expect my device that I ordered online19-Nov-2021 09:26this was done at the beginning of Oct19-Nov-2021 09:26Kindly provide me with your id number19-Nov-2021 09:26
*************19-Nov-2021 09:26there is currently no stock of that device 19-Nov-2021 09:30
Business reply Vodacom's reply: 17 Nov 2021, 11:38 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably there is currently no stock of the device however the ETA is for 19th November 2021.19-Nov-2021 09:31
Ok who is lying to me?19-Nov-2021 09:31
Guys do we know what is happening19-Nov-2021 09:32yes the eta is today but nothing has arrived the date they have given is the Estimated Time of Arrival the stock of all iphones have not arrived it is a global issue 19-Nov-2021 09:32
Am i atleast on the list of priority to get the 13 when it comes in19-Nov-2021 09:33yes you are 19-Nov-2021 09:34
When you do get the stock in how long will delivery take?19-Nov-2021 09:343 to 7 working days19-Nov-2021 09:34
Will i recieve a SMS to indicate that the stock has arrived or do i need to follow-up daily19-Nov-2021 09:35yes you will receive a sms
Extract below of my online chat this morning
I am wanting to know when i can expect my device that I ordered online19-Nov-2021 09:26this was done at the beginning of Oct19-Nov-2021 09:26Kindly provide me with your id number19-Nov-2021 09:26
*************19-Nov-2021 09:26there is currently no stock of that device 19-Nov-2021 09:30
Business reply Vodacom's reply: 17 Nov 2021, 11:38 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably there is currently no stock of the device however the ETA is for 19th November 2021.19-Nov-2021 09:31
Ok who is lying to me?19-Nov-2021 09:31
Guys do we know what is happening19-Nov-2021 09:32yes the eta is today but nothing has arrived the date they have given is the Estimated Time of Arrival the stock of all iphones have not arrived it is a global issue 19-Nov-2021 09:32
Am i atleast on the list of priority to get the 13 when it comes in19-Nov-2021 09:33yes you are 19-Nov-2021 09:34
When you do get the stock in how long will delivery take?19-Nov-2021 09:343 to 7 working days19-Nov-2021 09:34
Will i recieve a SMS to indicate that the stock has arrived or do i need to follow-up daily19-Nov-2021 09:35yes you will receive a sms