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Charleen C
1 reviews | Active since Mar 2021
02 Apr 2021, 10:10
Vodacom committing ***** - Vodacom, you absolutely disgust me
I am BEYOND disgusted with Vodacom. After spending six weeks trying to cancel a contract on a colleague's phone (she passed away) and FINALLY getting written confirmation that the contract has been cancelled, Vodacom just went into my account and helped themself to a further R959.42. This is *****. Pure and simple. I am DISGUSTED that such a big and profitable company can behave like this. Actually maybe that's why they are so big and profitable. I am now thinking that the only way to avoid Vodacom from *****ing money from my company is by closing down my company's bank accounts. Otherwise it appears that they will never ever stop.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
02 Apr 2021, 10:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Apr 2021, 10:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Charleen C's updateReviewer Update
08 Apr 2021, 17:53You state: Our team sent an email requesting proof of previous cancellation attempts, kindly reply to the email.
I have not received this email.
Kindly tell me WHO to email the proof to.
Thank you.
I have not received this email.
Kindly tell me WHO to email the proof to.
Thank you.
CC
Charleen C's update08 Apr 2021, 17:53
Reviewer Update
You state: Our team sent an email requesting proof of previous cancellation attempts, kindly reply to the email.
I have not received this email.
Kindly tell me WHO to email the proof to.
Thank you.
I have not received this email.
Kindly tell me WHO to email the proof to.
Thank you.
