1 reviews | Active since Feb 2019
Vodacom committing ***** - Incept policy without permission
6 days ago (28 October) after chasing after them for an entire day for insurance with no service or acknowledgement of my request, I decided to rather find another insurer with better service and told (via email) them I no longer wanted insurance with them. I then get a call (all a sudden their emails work) asking if I sure they shouldn't incept the policy? I said I am sure and insured my device with another service provider. Today I get an sms with a link to my policy document which was incepted yesterday at 12pm (mind you the original application asked for cover from 26 October).
This is *****. They have created a policy in my name that I have not asked for.
This is completely unacceptable and gross infringement of trust since they have my details they feel they can just create policies and get more money out me.
I am disgusted at this behaviour by Vodacom it is completely unacceptable.
No this hasn't been resolved. I have not gotten any confirmation that you have cancelled the policy. I was told I'd get confirmation with 48 hours, 72 hours later, I haven't received any confirmation.
No this hasn't been resolved. I have not gotten any confirmation that you have cancelled the policy. I was told I'd get confirmation with 48 hours, 72 hours later, I haven't received any confirmation.