1 reviews | Active since May 2015
Vodacom committing ***** and Theft
Vodacom is not supplying the services customers pay for, thus they are commiting *****. Their response to customer complaints is not even cover the fact that they have not read the complaint nor investigating it. Vodacom does not honour their part of the agreement but forces its customers to act in "good faith" but only to Vodacom's benefit. Vodacom Data is being shaped to only allow for entertainment streaming but all other services are being blocked by Vodacom, do not sell what you cannot deliver. Support for students, no data bandwidth being allowed for online class streaming. Work from home, no data bandwidth being allowed for emails and email attachments. Work from home via VPN, no bandwidth to keep connections. This is to name a few of the issues personally experienced on LTE routers. Vodacom has implemented structures to ensure that customers have no voice and barriers are in place to prevent an solution. (Building an cartell and not an business.)
When network usage is low all data streams become available (thus not an user device problem), but during normal hours Vodacom shapes the data to prevent users accessing work/study/financial data streams. Thus Vodacom sells data and does not deliver the data paid for. Vodacom therefore commits theft and *****!
Furthermore Vodacom has people in the "front office" with no understanding of the services they supposedly offer, thus they cannot even report it correctly on the Vodacom complaints system.
Does Vodacom only employ idiots to prevent accountability to their customers? The above closure response clearly shows the incompetence of Vodacom staff as it does not even address the issue at hand.
Additionally Vodacom ONLY responds to the DATA number in question (avoiding to talk to its customers) but the USER Profiles clearly indicate the MAIN contact number as primary account with 9x contracts on profile. Other data numbers on my profile have exactly the same issues, thus again NOT the user device! Just Vodacom that hides the truth and cannot provide the services that customers pay for.
Vodacom locks customers into contracts and then does not deliver, Release the customers from the contracts as Vodacom has breached the contracts! (No dealing in good faith from Vodacom) Again Vodacom is committing ***** and Theft!
When network usage is low all data streams become available (thus not an user device problem), but during normal hours Vodacom shapes the data to prevent users accessing work/study/financial data streams. Thus Vodacom sells data and does not deliver the data paid for. Vodacom therefore commits theft and *****!
Furthermore Vodacom has people in the "front office" with no understanding of the services they supposedly offer, thus they cannot even report it correctly on the Vodacom complaints system.
Does Vodacom only employ idiots to prevent accountability to their customers? The above closure response clearly shows the incompetence of Vodacom staff as it does not even address the issue at hand.
Additionally Vodacom ONLY responds to the DATA number in question (avoiding to talk to its customers) but the USER Profiles clearly indicate the MAIN contact number as primary account with 9x contracts on profile. Other data numbers on my profile have exactly the same issues, thus again NOT the user device! Just Vodacom that hides the truth and cannot provide the services that customers pay for.
Vodacom locks customers into contracts and then does not deliver, Release the customers from the contracts as Vodacom has breached the contracts! (No dealing in good faith from Vodacom) Again Vodacom is committing ***** and Theft!