VODACOM COMMITTIG *****!

VODACOM DOING *****! I have 4 contracts with Vodacom. My one number I have since my first job. I am 52 years of age now.

Things at work are bad since COVID, and lucky for me the contract that I have to longest come to an end at the end of March 2021. I went to the shop and tell the consultant that my contract is ending and I want to cancel the contract and put it over to pay as you go. He said he can do nothing regarding cancellations in the shop, I must call *** to cancel contract and that I have to give a month notice - so in effect my contract will be ending end of April 2021. I called the number at end of March to give notice as the agent was telling my at the walk-in shop - and a voice was saying that all calls are recorded (keep this in mind now) - and someone eventually answer. I explain everything to him, but he do not listen to me at all! All he was telling me (actually talking OVER me!!) - is that ye but we can give you a better deal etc. etc. etc. etc.! The more I told him that I my contract is at an end and that I want to cancel for I cannot service a contract any more because of circumstances at work cause of COVID! - the more he is saying to me but WE can give you a better deal and they will mail it to me - AGAIN I told him I do not want a better deal, I want to cancel the contract and put it on pay as you go!

He at the and put the phone down. I called a few times and every time same story, they just do not listen to what you are saying and just keep on with their story.

I did to this day not receive any mail from them, although I did got a SMS stating my cancellation is in process but not final!

The next thing I received wat my bill on which a NEW 24 MONTH CONTRACT was on the number I want to cancel and put on Pay as you Go! - and they just take the money from my bank account for it is mos as debit order for them! No way I can stop them from taking my money.

Fact is, this is utterly *****, I DID NOT SIGNED any contract, neighter ask over the phone for a new contract - when I phone and ask for the recording or the new signed contract, they put the phone down!

I have 2 other contracts wich will be ending end of July 2021. They even - on their own make them less for me to pay but lengthen both contracts to end of October 2021, while my signed contracts for that 2 is end July 2021!

How can they just do that without the client's consent and signature.

Would love to hear what I can do!

Regards Marlene