VODACOM COMMITTED *****

My contracts for my number and my moms number which is on my account had a contract end date of 30 Nov and 30 March. Without my consent, both numbers were put onto a data plan for an extended period of two years. I have contacted the cancellations department 3 times to sort this out and was told that it is being processed and I will receive a confirmation email in 2 days. I still haven't received such an email. I then emailed customer care and cancellations at vodacom twice and was told that I need to contact the cancellations department. For a fourth time, I contacted the cancellations department and they said they need to find the person internally who upgraded my contract to include data for 2 years. I was told that the person "relocated to a different location" and that they cannot help me. I have recorded the calls and saved all the emails pertaining to this case. This is *****! I will NOT pay for something I did not request. The incompetence is unreal. For anyone wanting to open up an account with Vodacom, RUN.