EH
Erika H

1 reviews | Active since Feb 2010

10 Jul 2021, 10:16

Vodacom commits *****

I have paid up my contract in December for the next 13 months. Had to sign a cancelation document which I did. Only for Vodacom to suspend my services, now in my eyes it means I still have my services and benefits as I paid for it. Noooo “********** Vodacom” does not see it like that they just take your money and do not deli er the service you PAID for. So now after after 7 months they want to start charging me the same again - BUT I PAID THIS IN FULL - so no Vodacom’s I don’t want to speak with your ill trained staff - I have handed you over to my attorney and you can speak to them - oh my now they in breach as they keep phoning me 5 times a day and every “consultant keep to the same script”Vodacom is in its rights to “********** do as they please because they are Vodacom@ amd can charge and do as they see fit - until someone with authority and without a script can phone me or email me!!! I will let you speak with my attorney

0
Replies (4)
Vodacom
Vodacom's reply10 Jul 2021, 11:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EH
Erika H's update12 Jul 2021, 12:51
Reviewer Update
This is the email they sent me this morning- OMGOSH this is not even me - You have lost the plot VODACOM - USELESS - USELESS USELESS!!!! GET YOUR FACTS STRAIGHT THIS IS NOT ME YOU ARE REFERRING TO WHO THE HELL IS MICHELLE TIPPING??????



Dear Michelle Tipping,

Thank you for your support.

Please note that this is an auto-response.

Your query with reference number *** has been attended to.

Kind regardsVodacom Customer CareVisit www.vodacom.co.za/help
EH
Erika H's update12 Jul 2021, 12:52
Reviewer Update
I HAVE IT IN WRITING THAT THE AMOUNT I PAID IN DECEMBER IS THE FULL AMOUNT FOR THE 13 MONTHS!!!!
EH
Erika H's update12 Jul 2021, 12:53
Reviewer Update
CAN YOU GET SOMEONE WITH HALF A BRAIN AND THAT CAN SPEAK PROPER ENGLISH TO CALL ME - NOT A CONSULTANT THAT READS FROM A SCRIPT!!!