Vodacom commits ***** and *********** service!

<p>As I have been a Vodacom customer for more than 10 years I have never been so shocked and disappointed in the service received at the Vodacom Shop in Clearwater Mall. I called to find out when my phone was due for an upgrade only to find out that it has been for 2 months already. No notification or call from them. So I went ahead and ordered my new phone. </p> <p>I went to Clearwater to go and give all the paperwork that was needed and this is where it started. The guy helping me said it will take half an hour to capture all the info only to get back to the shop and he wasn't there. He went to KFC for lunch. After finally getting a hold him he said that it will take 4-24hours for vetting to be approved. This was not mentioned to me once. </p> <p>A week later my dad went to the Vodacom shop and called to confirmed that my phone was there and that I could pick it up on the Saturday. So I went through to pick up my phone only to get there and have them tell me that they dont have stock. They obviously sold my phone to another customer and didnt keep mine aside. I demanded to see the manager. After 5 minutes she came out and gave me all my paperwork and said that I should go to Cellucity as they have a phone for me and I should sign all my paperwork with them. </p> <p>Going to Cellucity I handed them my papers, I had to spend another half an hour filling in new paperwork and in turn I got a better deal than Vodacom offered me. </p> <p>3 days ago I received 2 invoices. Vodacom charged me for a phone line that was not even mine and they are charging more than what my contract says. I never authorized or signed anything for any of the amounts or cellphone numbers that they are charging me for. </p> <p>I have called and logged various requestes with no luck in resolving this issue. According to me it is *****ulant when money is taken from your account that you did not sign for! </p> <p>I called Vodacom Head office in Midrand and when I wanted to lay a complaint against the Vodacom Shop in Clearwater they said they couldn't help me. </p> <p>Amazing how all the directors of Vodacom are getting paid millions but they have employees that are destroying this brand into the ground. </p>