Vodacom commits ***** and doesn't resolve it for their clients.

I went to a Vodacom store with my mother to assist her with her upgrade only to be told that "she had already upgraded" We requested to see the documentation of this alleged upgrade and was provided with the upgrade date, exact store the upgrade was done at, even the phone that she received. But none of the documentation was signed or processed through us.

We lodged a complaint, emailed the correct department, made phone calls, did the affidavit, all but jumped through hoops and still no reply or attempt to resolve the issue from Vodacom. This was done on the 1st of June already. Every time I go to a Vodacom store to try and resolve the issue we get a new story and we are requested to refile all relevant information.

Does anyone have advice for me on how to resolve this issue as Vodacom clearly has no intention of doing so.