MP
Miss P
1 reviews | Active since Aug 2019
02 Oct 2020, 09:32
Vodacom commits *****
I've been trying to contact vodacom legal team to assist in querying the account of my late father. They have debited his account for R521,49 for September 2020 for a contract that is R199. No upgrades where made at any point and this is the not the first time vodacom overcharges customers. Vodacoms calls are recorded. Customer care is pathetic, no reference number can be given to me. This is ***** and will be taken up with the consumer council.
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Replies (2)
Vodacom's replyOfficial
02 Oct 2020, 11:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Oct 2020, 11:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MP
Miss P's updateReviewer Update
02 Oct 2020, 17:02Feedback.. I got a call back from vodacom after finally getting through on Facebook. The lady asked me who is the account holder to which I rep**** its my dad and he is deceased... She then asked to speak to him. THIS IS THE TYPE OF SERVICE VODACOM GIVES ITS CUSTOMERS. CONSUMER COUNCIL AWAITS YOU
MP
Miss P's update02 Oct 2020, 17:02
Reviewer Update
Feedback.. I got a call back from vodacom after finally getting through on Facebook. The lady asked me who is the account holder to which I rep**** its my dad and he is deceased... She then asked to speak to him. THIS IS THE TYPE OF SERVICE VODACOM GIVES ITS CUSTOMERS. CONSUMER COUNCIL AWAITS YOU