LS
Lieselle S

1 reviews | Active since Mar 2009

29 Jul 2015, 18:19

VODACOM COMMITS *****

Good day<br> <br> On the 9th of July, Vodacom deducted a small amount of my account (less than R100, so obviously I did not receive an SMS), HOWEVER I religiously check my bank statements. When I enquired this with Vodacom, I was told I took out a contract with them. According to them, they allocated data. I informed the advisor that I never took out a contract with them and no one phoned me to sell me anything, nor did I go into a branch and take out an additional contract. I further informed the advisor, that this so called data was not even allocated to my phone. The advisor was adamant that I did take out a contract and I needed to go to the police and get an affidavit to confirm I did not take out a contract. I informed the advisor, that they must send me proof in the form of my signature or a recorded telephone call where I requested the contract. They keep on harassing me to get an affidavit. I think I have no other alternative but to open a case of ***** against Vodacom. I did not sign any contract or agree to any contract that I am aware off, they debited my account without my authorization, and then I am paying for something that I am not getting. They are *****ing my money.

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Replies (1)
Vodacom
Vodacom's reply30 Jul 2015, 09:24
Official
Hello outrage,

Please note that I have escalated the matter on your behalf.

Regards

Kim Thornton