GM
Gugu M
1 reviews | Active since Oct 2019
21 Dec 2021, 11:04
Vodacom + Commit Technologies/Elite Mobile = *****
Once upon a time (many many years ago), I had a Vodacom contract & it expired so my number became a prepaid number...
Fast forward... Got a new job 2017 and had to take a new contract, because I've always had good service from Vodacom I took another contract with Vodacom (for work purposes).
Fast forward again.... Got retrenched 30 July 2020.i I received a SMS from Vodacom about upgrading... So I called Vodacom December 2020 to cancel my contract since it was expiring (to make sure it doesn't go to the month to month thingy thingy). I was asked to call in January 2021, because the contract was expiring in February 2021 and I did that.
Fast forward... I received a call from Commit Technologies/ Elite Mobile on behalf of Vodacom... to convince me take another contract. I told the lady on the other end of the call my situation (retrenchment story) and she went on to say:
"... if you don't take another contract Mr Millie, you'll lose your number..."
So I agreed to a R65 contract (receive 120 minutes or R120 airtime every month). Only to receive a statement with add ons (insurance and 2GB data) amounting to R300/R400. I received another call from another company calling on behalf of Vodacom(to ask me why I haven't paid), told them my story and what I agreed to. The lady said: "... in fact Mr Millie Vodacom /Commit Technologies **** to you.. You were misled into a contract... because you don't need to take a contract to keep your number after your contract has expired.. "
Vodacom canceled my number Saturday 18 Dec 2021 without any notification, for no good reason... And I have the same number on the CVS I sent out.
I called Vodacom Saturday 18 Dec 2021,they called back Monday but I'm still in limbo with a canceled phone. Even after I spoke to Mpho from their accounts department (who I think she was rude, the least you can do is to listen to me/my story and not 'already know what I'm going to say'... Just saying!
Now: - Vodacom and Commit Technologies will not acknowledge that they ****, sending me from pillar to post. -Vodacom says I owe them R1500 - Vodacom canceled my number (same number I have on my CV, don't know how I'll be employed when they can't get hold of me). - Sent my number to Vodacom legal department, tarnished my credit record.
Gugu Millie *** ***
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Replies (5)
Vodacom's replyOfficial
21 Dec 2021, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2021, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
GM
Gugu M's updateReviewer Update
23 Dec 2021, 15:14Day 6 with a canceled number
GM
Gugu M's update23 Dec 2021, 15:14
Reviewer Update
Day 6 with a canceled number
GM
Gugu M's updateReviewer Update
23 Dec 2021, 15:25I told y'all the reason why I did not upgrade ( was because I got retrenched) and you guy **** to me (into taking a new contract) & now looking for a job. Y'all canceled a number on my CV, because of your lies.
GM
Gugu M's update23 Dec 2021, 15:25
Reviewer Update
I told y'all the reason why I did not upgrade ( was because I got retrenched) and you guy **** to me (into taking a new contract) & now looking for a job. Y'all canceled a number on my CV, because of your lies.
GM
Gugu M's updateReviewer Update
23 Dec 2021, 15:27Time now is 15:26 Thursday 23 December 2021.Thelast time I spoke to your people was Tuesday. 'Escalating the matter' & that's what y'all are good at, escalating things and never do anything after.
GM
Gugu M's update23 Dec 2021, 15:27
Reviewer Update
Time now is 15:26 Thursday 23 December 2021.Thelast time I spoke to your people was Tuesday. 'Escalating the matter' & that's what y'all are good at, escalating things and never do anything after.
Vodacom's replyOfficial
24 Dec 2021, 08:12Dear Gugu Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to the relevant department and the feedback that we have received is that they have made contact with you and advised that they will send the call recording to the nearest Vodacom shop. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Dec 2021, 08:12
Official
Dear Gugu Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to the relevant department and the feedback that we have received is that they have made contact with you and advised that they will send the call recording to the nearest Vodacom shop. Regards Consumer Website Team
Best regards,