VF
Vicky F
1 reviews | Active since May 2014
13 Dec 2018, 05:37
Vodacom commit ***** daily by deducting more money than authorised !
Vodacom deducting more money than authorised !
I took out a new contract in October, since then had to call Vodacom continously (enquiries are closed without a clients consent if they feel they've answered you - even if incorrectly) without any luck.
My query is simple - 3 numbers each have a set amount that has to be deducted at the 31st of each month, yet, to date, this has not been done correctly. October, November & December deductions should have been 1) R267.94, 2) R338.50 & 3) R289.00 = R897.44.
Please investigate and respond in writing why more money was taken and at different dates than authorised (causing my account to be in overdraft) as I am going to consult with a lawyer.
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Vodacom's replyOfficial
13 Dec 2018, 06:46 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2018, 06:46
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Dec 2018, 10:24 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply17 Dec 2018, 10:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team