Vodacom commit ***** and ***** R13k+ from my account

<p>We purchased another contract online for a Modem with 5 gig data per month. In the first week of purchasing the unit the 5 gigs were gone in 2 days. Hence we contacted Vodacom and promptly packed the modem away with the Laptop that came with the package. Then Vodacom collected the goods.</p> <p>We communicated with the online sales dept regarding the above and we communicated on their admin site called ********** <p>It seemed as though the process had been successfully completed. This all took place in March of this year. To our dismay, we found that the contract had not been cancelled and we had been charged every month since then. So we visited the Big store in the Pavillion, only to find that VODACOM had made an error. Which the consultant advised us was a billing error on their side. He gave us the shocking news that they would be debiting oour account for R 13 800 the end of July.</p> <p> </p> <p>We attempted to stop this debit going through via our bank as he had advised. But unfortunately the bill amount was changed slightly and was allowed to go through by our bank.</p> <p>So we went into our bank on the 1st August and reversed the entire amount. We believe this was theft and negligence on VODACOM. We were fined by the bank needless to say, due to insufficient funds and it caused tremendous amounts of stree, causing my husband illness to top it off.</p> <p>I think Vodacom needs to compensate us for the undue stress and issues they have brought upon us.</p> <p>This was not the first time having issues with thius incompetant company either.</p> <p>They simply do whatever they please.</p> <p>Michael Clidaras</p>