Vodacom Commercial *****
🚨 URGENT WARNING TO ALL SOUTH AFRICAN E-COMMERCE BUSINESSES & RETAILERS!
🚨If you value your business, your cash flow, and your sanity, DO NOT USE VODACOM PAYMENT SERVICES (VODAPAY) as your payment gateway.
🛑This is a public service announcement from NexGen Computing.
We are a local IT business that integrated the VodaPay payment gateway into our Shopify store, trusting a supposed industry giant. Customers placed orders, payments were successfully processed and marked as "Approved" on their own portal, and we fulfilled our legal obligation by dispatching the goods to our clients.The result? Vodacom has hijacked our capital and refuses to pay us.
😡We currently have fully cleared, approved transactions (including massive amounts like R15,365.29 and R899.00) that have been sitting in their system since the 23rd and 24th of March 2026. Our goods are gone, and Vodacom Payment Services is ********ly hoarding our money.Here are the cold, hard facts of their corporate incompetence and legal violations:
📉 MATERIAL BREACH OF CONTRACT Vodacom Payment Services is in flagrant violation of their own Merchant Agreement:Clause 9.6 & 9.7: They are legally obligated to clear, settle, and pay the Net Settlement Funds due to the merchant.
Clause 11.7: They explicitly guarantee that funds "shall be paid to the Merchant's Bank Account on the next Business Day following the Transaction." It has been weeks. There are no active chargebacks or disputes justifying this. They are simply sitting on our cash.
⚖️ VIOLATION OF SOUTH AFRICAN LAW: This goes beyond bad customer service; it is financial misconduct.National Payment System Act (NPS Act) & PASA Regulations: Payment facilitators cannot arbitrarily freeze or withhold cleared funds without strict, lawful justification.Consumer Protection Act (CPA): Under Section 54, we are entitled to quality service.
We are holding them liable under their own Clause 20.6, which explicitly states their limitation of liability does NOT apply in cases of gross negligence.POPIA Violations: During onboarding, their team completely botched our data, mixing up Merchant ID VPS*** with VPS***, an account that didn't even exist.
👥 THE *********** & COMPLICIT STAFF We have a paper trail of ignored emails and catastrophic technical support from their integration and operations teams, including: Madhu Segu, Ingrid Minter, Ricardo Augusto Neto Filipe, Elizabeth Lubimbi, Dou Weich, and Nomfundo Maphumulo. Even worse is their call center.
We have spent hours pleading with agents like Lawanda and Nick to resolve this. We have repeatedly demanded escalation to the supposed management—Team Leaders George and Masiba. Astonishingly, every single time we call, regardless of the day or time, we are told George and Masiba are "in a meeting" or "not in today". It is impossible to reach the leadership of this financial services provider while they actively withhold a merchant's livelihood.We are no longer asking politely. Retaining our capital without lawful cause is unjust enrichment and corporate theft.
OUR NEXT STEPS: We have recorded EVERY SINGLE telephone interaction with their call center. We are currently converting these audio recordings into videos that will be blasted across every social media platform, business forum, and comment section associated with Vodacom.Furthermore, we are submitting formal ***** tip-offs and complaints to: The Financial Sector Conduct Authority (FSCA)The Payments Association of South Africa (PASA) and the SAPS Commercial Crimes Unit
Vodacom needs a full forensic audit to see how many other small businesses George, Masiba, and this dysfunctional team have ******. Please SHARE this post far and wide. Do not let your business become their next victim.
Recordings and Files can be accessed at - https://drive.google.com/drive/folders/1LdNanvU9fJJrupPEujHmz-GEjkasqQWa?usp=sharing
Vodacom @Vodapay @FSCA_ZA @PASA #VodaPay #SouthAfricaBusiness #EcommerceSA #ConsumerRights #NexGenComputing #SmallBusinessSA #FSCA #PASA #*****Alert #BoycottVodaPay
