VODACOM COMFIRMATION TEAM

I TOOK UP A NEW CONTRACT WITH VODACOM ONLINE EVERYTHING WENT WELL I GOT THE DEVICE DELIVERED TO ME AT MY WORK PLACE HOWEVER WHEN RAM COURIERS CAME TO DELIVER MY DEVICE I ADVISED THE GUY I WAS IN A MEETING AND HE WAS VERY RUDE AND REFUSED TO WAIT 5MINUTES I HAD TO LEAVE MY MEETING TO GO AND COLLECT THE PACKAGE!!!!!!!!

WHEN I APP**** ONLINE I SET A DIRECT DEBIT DATE FOR THE 1ST OF EACH MONTH HOWEVER WHEN THE CONFIRMATION DEPARTMENT CALLED ME UP I CLEARLY ASKED IF MY ACCOUNT WAS GOING TO BE DEBITED ANY SOONER OR IF THERE ARE ANY ADDIONAL CHARGES THE LADY I SPOKE TO ADVISED THAT THERE ARE NO ADDIONAL CHARGES AND I WOULD ONLY MAKE MY FIRST PAYMENT ON THE 01/10/2019 I AGGREED TO THAT WHICH WAS BULL**** !!!!!!!!WHEN I CHECKED MY BANK STATEMENTS TODAY MORNING I NOTICED THAT VODACOM TRYED TO DEBIT MY ACCOUNT FOR THE FULL MONTHLY PAYMENT

I WORK WITH CLIENTS ON A DAILY BASIS AND TO BE HONEST THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECIEVED IN MY LIFE!!!!!!I REGRET SIGNING UP TO VODACOM DUE TO I WAS **** TO ON A RECORED LINE

WORST CUSTOMER EXPERIENCE I RECEIVED EVER!!!!!!!!!!

AGENTS DOES NOT CARE ABOUT CUSTOMERS THEY ONLY CARE ABOUT MAKING A QUICK SALE IF VODACOM HAVE AGENTS WHO LIE TO CUSTOMERS JUST TO MAKE A QUICK SALE I WOULD NEVER WANT TO DO BUSINESS WITH YOU AGAIN!!!!!!!!!!!!!

IF VODACOM CALL CENTRE AGENTS THINK MAKNG A QUICK SALE AND GETTING COMISSION IS THE BEAUTY TO SUCCESS THEY WOULD BE WORKING IN A CALL CENTER AS AND AGENT THERE WHOLE LIFE!!!!!!REALLY SAD