Vodacom colludes with *****sters in ******* sim swop

Vodacom condones ***** but expects verification from the contract holder. In November 2024, my sister's cell phone sim card was swopped. She is in the UK undergoing emergency surgery. The sim card was swopped obviously with someone in Vodacom's assistance, they perpetrator proceeded to conduct cash send transactions on her bank account. Vodacom George advised that because it's a prepaid sim card there is nothing Vodacom can do. When asked if we could do a sim swop we were told that biometric verification was required, as well as proof of ID, and five previous numbers dialed. Why can a *****ster do a sim swop without having to do biometrics, identify themself and provide the last numbers dialed. The ******* sim swop was done in November 2024, no notification from Vodacom about the sim swop and definitely no contact from Vodacom. The perpetrator was able to do a sim swop without the legal sim card holder being notified which means someone from Vodacom assisted them with in their ****. ****sters normally phone and ask you to share the OTP. How did Vodacom allow this sim swop without any verificiation from the registered sim card holder with 25 years of loyalty to Vodacom. This means someone in Vodacom facilitated this ******* sim swop. Now we can't block the number or get the number back. Shame on you Vodacom for colluding with *****sters and expecting the real owner of the sim card for the past 25 years to sort out Vodacom's mess, whilst trying to recover from heart surgery.