AS
Andre S

1 reviews | Active since Mar 2009

26 Aug 2016, 13:43

Vodacom collections , please wake up

<p>My Nashau mobile phone was ****** , account was not paid for a few monts, but eventually I the account was paid up on 15 January 2016 through Barnard Germond Attorneys who was the collector.</p> <p>On the 17th August I received a sms from Jacobs- Burnard attorneys stating " Legal Action commencing - failure to respond - Verona Re NM084822. I phoned Verona and sent the paid up letter to her via email on that same day.</p> <p>Today I received another sms stating " You have failed to make a payment . We will now issue summons, and judgement- Verona.</p> <p>Please Vodacom sort this out, and communicate with your debt collectors !</p> <p>First ref no NM084822</p> <p>2nd Ref no 810392</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply27 Aug 2016, 10:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Aug 2016, 10:53
Official

Dear Client

I escalated this matter to the Legal Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team