AH
Angelo H
1 reviews | Active since Feb 2012
09 Sept 2025, 10:21
Vodacom Collections -No Help
I have been trying to get hold of Vodacom Subscriber Collections regarding my account. My numbers have already been deleted — which I have no issue with — but I am trying to settle the outstanding balance and have the account fully paid up and closed.
When I call, the system says the numbers are not recognized. When I email, I am redirected to TOBi, which is a completely unhelpful and frustrating solution.
This is unacceptable. I am simply asking for the correct outstanding amount and the proper payment details so that I can finalize and close off this account.
Account details: I***-9
Please urgently provide me with the correct information.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
09 Sept 2025, 10:35Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2025, 10:35
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
AH
Angelo H's updateReviewer Update
09 Sept 2025, 10:49Can I please be contact on the following:
e-mail: ***
Number: ***
Thanks
e-mail: ***
Number: ***
Thanks
AH
Angelo H's update09 Sept 2025, 10:49
Reviewer Update
Can I please be contact on the following:
e-mail: ***
Number: ***
Thanks
e-mail: ***
Number: ***
Thanks
AH
Angelo H's updateReviewer Update
09 Sept 2025, 14:17Please advise what your automated response means:
Please be advised that a consultant will be in touch with you shortly to assist with your query.
As we are almost 4 hours and counting....
Please be advised that a consultant will be in touch with you shortly to assist with your query.
As we are almost 4 hours and counting....
AH
Angelo H's update09 Sept 2025, 14:17
Reviewer Update
Please advise what your automated response means:
Please be advised that a consultant will be in touch with you shortly to assist with your query.
As we are almost 4 hours and counting....
Please be advised that a consultant will be in touch with you shortly to assist with your query.
As we are almost 4 hours and counting....
AH
Angelo H's updateReviewer Update
09 Sept 2025, 15:13Thank you, Fergie, for your assistance.
Efficient and quick :-)
Efficient and quick :-)
AH
Angelo H's update09 Sept 2025, 15:13
Reviewer Update
Thank you, Fergie, for your assistance.
Efficient and quick :-)
Efficient and quick :-)
Vodacom's replyOfficial
09 Sept 2025, 15:16Dear Angelo.,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2025, 15:16
Official
Dear Angelo.,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,