1 reviews | Active since Mar 2015
VODACOM COLLECTIONS DEPARTMENT CONFLICTING AND ABSOLUTELY DOUBLE-STANDARD ****ED UP
So, my account has been suspended after completing a "Promise to Pay" 10 minutes after receiving an SMS from Vodacom yesterday!
What the actual **** is VODACOM's problem. The "Promise to Pay" date I entered were 27 June 2025 as this is when I get paid. How the **** can they just suspend my account after completed the PtP??? Why do you have such a service if it doesn't work????
Please CANCEL ALL MY ****ING CONTRACTS i have with you - I will go to Capitec or MTN for that matter.
I don't want this **** service provider in my life anymore!!!! Every other month it is some other type of useless problem with Vodacom.
I am sick and tired of this ****!!!!!!!!! Done!!!!!!!!!!!!!
Please know that I will make my last payment end of June and then Vodacom can **** Off and go to hell.
My child is at home without network and as a result I cannot reach him. How the ****.
Just spoke to an agent whom informed me that the link provided to make the Promise to Pay is still overridden by the Collections department and SMS to cut my service.
So now, VODACOM CAN KEEP THEIR ****ED UP SERVICE, I will pay the outstanding R500 on Friday and then I will find another BETTER service provider.
You have until 16h00 to contact me today to sort this out OR stick this **** service up your ****ING ****S.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Allocate funds to my account and unblock the ****ing account.
I am done with Vodacom, DONE!!!!!!!!!!!
Allocate funds to my account and unblock the ****ing account.
I am done with Vodacom, DONE!!!!!!!!!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
God, how long must I stay on line for someone to assist.
According to Vodacom they have received my payment but it is still not allocated and showing outstanding when I check my online statement. According to Vodacom service should be restored within 3 hours after payment was done - GUESS WHAT - NO SERVICE STILL AFTER RESTARTING MY PHONE 3 HOURS AND 20 MINUTES LATER.
ABSOLUTE POOR AND TERRIBLE SERVICE FROM SUCH A BIG COMPANY.
IF I have no response by 16h00 I will phone the ombudsman to sort out this *** company.
I am done!!!!
God, how long must I stay on line for someone to assist.
According to Vodacom they have received my payment but it is still not allocated and showing outstanding when I check my online statement. According to Vodacom service should be restored within 3 hours after payment was done - GUESS WHAT - NO SERVICE STILL AFTER RESTARTING MY PHONE 3 HOURS AND 20 MINUTES LATER.
ABSOLUTE POOR AND TERRIBLE SERVICE FROM SUCH A BIG COMPANY.
IF I have no response by 16h00 I will phone the ombudsman to sort out this *** company.
I am done!!!!
Vodacom's people could just have informed me that they having problems and could not remove the block from my phone that day. But I have had to hear promises and lies the whole day.
I am cancelling my contract upon payment of the invoice due for the month.
I AM DONE with Vodacom, as in DONE!!!
I don't care who pays the contracts until they lapse but it WILL NOT be me. I have already informed my attorney of same and they will issue Vodacom with a written response of same.
Vodacom's people could just have informed me that they having problems and could not remove the block from my phone that day. But I have had to hear promises and lies the whole day.
I am cancelling my contract upon payment of the invoice due for the month.
I AM DONE with Vodacom, as in DONE!!!
I don't care who pays the contracts until they lapse but it WILL NOT be me. I have already informed my attorney of same and they will issue Vodacom with a written response of same.