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Pranesh M
1 reviews | Active since Aug 2014
07 Aug 2019, 11:26
Vodacom collections are ******* robbing me again.
How many of you have decided to stay on the month to month billings even after your upgrade options. Should this not be no pay and your line gets suspended? Yet they bill me for additional months and list me when i was not able to pay for 2 months. I need to make arrangement to pay for 4 extra months and still not get that back in value because they only carry my minutes and data for 2 months. Is it not the law now that we pay for data and minutes and they cannot remove data and minutes at all? They are doing this to me for the second time and fail into hard times they are robbing me again.
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Pranesh M's updateReviewer Update
28 Sept 2019, 21:09My approach to getting the Icasa involved in this matter created a clear channel of discussions and agreement of reversing a sizable portion off my account. I was most comfortable to pay what we agreed on and will be resuming my services with Vodacom. A few minor changes will be required to ensure that I am not put in this situation again. Thank you to the Executive Client Liason for assisting me. Payment was made now we just need to get the services reinstated. Fingers crossed.
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Pranesh M's update28 Sept 2019, 21:09
Reviewer Update
My approach to getting the Icasa involved in this matter created a clear channel of discussions and agreement of reversing a sizable portion off my account. I was most comfortable to pay what we agreed on and will be resuming my services with Vodacom. A few minor changes will be required to ensure that I am not put in this situation again. Thank you to the Executive Client Liason for assisting me. Payment was made now we just need to get the services reinstated. Fingers crossed.