Vodacom Collections

<p>On Thursday 2 February 2017 I received an sms from Vodacom stating that an amount of R396.00 was due on my account.</p> <p>At more or less 12:00 on the same day my service was suspended.</p> <p>At 13:22 on the SAME DAY I went into Vodashop at Keywest Shopping centre and made a payment via debit card for R396. 00. Transaction invoioce number IN0016T ********** 73. Account # I ********** </p> <p>The cashier where I made payment (5 -Dora) said that the amount will reflect IMMEDIATELY and that my account will be activated within 2 - 4 hours.</p> <p>By 18:00 on the SAME DAY ALL MY LINES WERE STILL ON SOFT LOCK</p> <p>I made numerous calls to the collections department on ********** and requested a call back, to date, I HAVE NOT RECEIVED A SINGLE CALL FROM VODACOM COLLECTIONS.</p> <p>On Friday 3 February 2017 I went into Vodashop Key West AGAIN and explained the situation to Tsepo, he was extremely helpful and was able to unlock one of my lines. He phoned the call centre on my behalf and after verifying my details I was put on hold and eventualy cut off. Vodacom phoned back and once again I had to verify my details after which the gentlemen on the line stated that my lines will be unlocked within an hour. By midnight on the 3rd of February 2017 my lines were STILL SOFT LOCKED.</p> <p>On Saturday 3 February 2017 at 9:20am I phoned the call centre (this has now been the SEVENTH call I have made to the collections department since Thursday 2 February 2017). I spoke to MASALA and he stated that there are NO FUNDS OUTSTANDING and my lines will be unlocked within 2 - 5 hours.</p> <p>It is currently almost 48 HOURS SINCE I MADE THE PAYMENT AND MY LINES ARE STILL SOFT LOCKED.</p> <p>WHEN CAN I EXPECT MY LINES TO BE UNLOCKED?</p> <p>I HAVE SEVERAL VODACOM ACCOUNTS AND DEVICES, I HAVE NEVER MISSED A PAYMENT OR MADE A LATE PAYMENT IN THE PAST, WHY DO I HAVE TO WAIT UP TO 48 HOURS (IF NOT LONGER) FOR MY ACCOUNT TO BE RE-ACTIVATED?</p>